Tuesday, January 27, 2009

What Can Bruce Lee Teach Us About Marketing?

Many of us know Bruce Lee as the martial artist extraordinaire, film star, and tragic case of a man who died in his prime. He became a cultural icon in both Hong Kong and the United States and brought the spotlight to martial arts as no other man has.

So what can he teach us about marketing? Well, the obvious answer would be to look at how he developed his career and marketed himself to such fantastic heights. But, it’s his philosophy of combat that I would like to use as our teacher today.

Many of us are only familiar with Lee from his movies. Flashy kicks, incredible acrobatics, and speedy combinations are what we see in his acting. A raging debate among modern day martial artists continues to ask the question, “Could Bruce Lee have won in a real fight or was he all just show?”

There is no doubt about the fact among those that have actually studied Lee’s early life that he was an incredible martial artist whose ideas were well ahead of their time. His main philosophy was what he called “Jeet Kune Do.”

Jeet Kune Do was developed as “the style of no style.” In other words, it is the idea that there is no one perfect style of martial art. In order to be effective, you must flow like water, taking the path that gets you to your destination quickly and efficiently. Do not be constrained by any one method, he admonished, but use whatever works with objectivity.

An underscore of his philosophy occurred when he was challenged to by a professional wrestler in a friendly exhibition. The wrestler muscled the much smaller Lee to the ground, pinning his arms to his side. With a smirk he asked Lee, “What would you do to get out of this?” Lee replied, “Why I would bite you of course.”

This was Jeet Kune Do at its most literal…do whatever you had to do to accomplish your goal. The parallels of Jeet Kune Do and effective marketing should be obvious to you by now.

Far too often we are taken with one or two marketing methods and dismiss all others outright as being ineffective…often without even trying the additional methods!

Everyday we hear clients say, “Telemarketing doesn’t work” or “Direct mail is dead.” Our response is that there are no inherently bad media…only bad uses of media. Just the other day a client asked “What do you think about billboards? I think they are ineffective.” My response was, “Well maybe they are ineffective for your business, but if you had a restaurant and the billboard was on the freeway just before the exit someone would take to get your place then I would argue that you could probably use that billboard very effectively.”

The point is, the billboard wasn’t bad per se, only the particular use for it may have been. To dismiss it outright is naïve and short-sighted. For some it works, for others it doesn’t.

In summary, I would urge you to keep an open mind when choosing media for your marketing campaigns. Test new methods and new media to see if you can add a new lead generation tool to your marketing tool belt.

Above all, remember the master Bruce Lee and “Absorb what is useful; disregard that which is useless.”


Tuesday, January 20, 2009

Components of Relationship Building, Part III

This last installment of Relationship Building will give you the main three components of every message, whether they be Promotional, Informational, or Seasonal. These three components are Relevance, Timeliness, and Usefulness.

Relevant


Your messages have to be relevant to your target market. A main function of being relevant is understanding your target market in the first place. Too often we communicate with our prospects the same, regardless of their differences.

If you sell a product to two different groups (or more) that are very different it makes sense to tailor your presentation to the circumstances and needs of each group individually as opposed to having one basic presentation you use to sell the whole group.

So, do your homework and make sure you understand the wants, needs, biases, etc of your target market before you try marketing to them.

Timely



All of your messages, but especially your promotional and seasonal messages, must be timely. That means that your messages need to reach your target market at a time when it is needed or wanted most.

Since you may not always know when this is, it helps to have a messaging system that delivers your content consistently and evenly over time, as discussed in the previous post. Over time you should be able to recognize patterns of when the information you are delivering is most timely. (Think of tax firms sending out promotional material to prospects just after they receive their W-2s)

Useful (Valuable)



The content or information you deliver needs to have some sort of perceived value attached to it. And I don't mean "value" in a monetary sense necessarily, although it could mean that.

For promotional messages it could be a discount of some sort or special pricing. For informational messaging it should be something that is difficult to find elsewhere or has an application that is particularly helpful to your target market. Seasonal messages that help build rapport or trust… that feeling that someone cares about them… may be the best value you could offer.

Not all of your messages have to contain all three components but if you can construct them that way it's all the better. The main key is to put yourself in your prospects' shoes and ask if you would want to receive the messages you are creating for your prospects and customers. Good luck and continued success!


Thursday, January 15, 2009

Intelesure articles now on your iPhone, G1



Navigate to www.intelesure.com/webapp on your iPhone, or G1. If you are on an iPhone, you can click the "plus" icon to save the app to your iPhone home screen.

All of the latest hot articles on marketing and how to get the results you need for your business are available as tips straight off your mobile device!

A minified version of our website can also be found, with contact information and more.

Visit the Apple.com link here.


Wednesday, January 14, 2009

Components of Relationship Building, Part II

In our previous post we talked about the first component of effectively communicating with our prospects and we touched on the types of messages we can send to them. Now, let’s talk about those message types.

Regardless of which media you use (i.e. telephone, mail, email, etc.) there are three main categories of messages…Promotional, Informational, and Seasonal.



Promotional


Promotional messages are those messages where you are trying to get your prospect to do some specified action. It could be to come into your store, make an appointment to see you, request additional information, announcement of a special sale…the list goes on and on.

The main problem I see with promotional messages is that they are overused. Without a proper balance between all of the message types your promotional messages will lose their effectiveness over time. With that in mind, try to keep your promotional messages to about 30-40% of your total communications.

Informational


This is where the real relationship building component to your communications comes in. The focus of these messages is to give your prospects targeted and useful information that they can use to make an informed decision.

These types of messages could include tips or tricks, white papers, comparison sheets, product or service literature, etc. The main thing to keep in mind is that this type of messaging is NOT used to try and generate any sort of specified action per se.

It is simply used as a way to give your prospect valuable information without asking for anything in return. This helps build rapport, trust, and loyalty between you and your prospects. Use this type of messaging around 50-60% of the time.

Seasonal


Seasonal messaging is also used as a way to build rapport and trust among your prospects and customers. There are several main seasonal opportunities you can use.

Main holidays such as Christmas, Thanksgiving, Easter, etc. are common ones…try using not so common ones such as Valentines, St. Patrick’s Day, July 4th, etc.

Other seasonal-type messages could include Spring Break, start of summer/winter, back-to-school, etc.

Then there are always birthdays, anniversaries, and other important dates that happen in your prospects’ daily lives. Get creative and design some of your own seasonal messages around yearly events that are important to your business. These messages should make up the remaining 10% or so of communications you send out.

Obviously, these communications may be mixed together and used congruently with one another…an example may be a “Back-to-School Sale” that combines the seasonality of school starting with the promotion of a special sale.

So, play around with your messaging and create those that will get the attention, and even more importantly the action, of your prospects and customers.

In the next post we will wrap up our discussion by defining what we mean by messages that are Relevant, Timely, and Useful.


Wednesday, January 7, 2009

Components of Relationship Building

In our last post we talked about the importance of building a relationship with your prospects and customers to get the most benefit for your business. One of the keys of doing that was by communicating with them on a consistent basis with relevant, timely, and useful information. Let’s dissect that further and explore what each of those components means…

Consistent

Ok, so what does it mean exactly to communicate with your prospects and customers on a “consistent” basis? While it varies by industry, I would argue that you need to be communicating with them anywhere between 30-75 times per year…possibly more.

Before you balk at what you may think of as excessive contact let me remind you that a crucial element of making that communication work is by following the principles listed above (i.e. being relevant, timely, and useful)…for now just trust me on this.

Communication can take a variety of forms using many different media. In fact, I would encourage you to use as many different media as possible when communicating with your prospects and customers.

The reason for this is because you never know which media contact will most resonate with your prospects. Some may respond better to a phone call, others to an email, and others to a postcard. Additionally, by seeing communications from you in different contexts, it helps the prospect remember your company more.

Which ever media you choose make sure to spread your messages out over time as evenly as possible. For 30 total contacts a year you would be communicating with your list of prospects about every 10-12 days. For 50 contacts per year you would be communicating with them weekly.

Figuring out what kinds of communications to send to them is pretty easy. There are basically three main categories of messages which we’ll cover in the next installment…


Coming Soon!